STUDENT MATINEE FAQ

HOW DOES THE RESERVATION PROCESS WORK?

  1. Reservations should be made online through our website. Alternatively, they can be arranged by calling 608-255-2080 x107. Once your reservation is made, you will receive a Reservation Contract within three business days.
  2. Your Reservation Contract will need to be signed by both you and a school administrator. Complete the rest of the form and return it to CTM via email, fax, or mail. This should be done within fifteen (15) days of receipt. Please read the copy of the Reservation Policies you will receive with it as well.
  3. Your Reservation Contract includes a breakdown of the number of seats you are reserving. These numbers will be used to create an invoice, which represents to total amount due for your attendance. Once invoiced, please contact the Student Matinee Coordinator directly to add or subtract seats. Seats are subject to availability at the time.
  4. Once your invoice has been issued, CTM requests payment a minimum of fifteen (15) days in advance of your performance. Payment made earlier than 15 days before your performance is welcome and encouraged! If you need to arrange later payment, please contact us ASAP.

WHAT DO STUDENT MATINEE TICKETS COST?
The ticket price for Students and Chaperones at Playhouse Theatre performances is $8.00 per person. Capitol Theatre performances are $9.00. In both cases, School Staff seats are FREE. CTM also offers subsidized seats for public school students on the Free/Reduced Lunch program. Contact the Student Matinee Coordinator for details about this discount.

HOW CAN I CHANGE MY RESERVATION?
You may freely update the number of seats in your reservation until you return your Reservation Contract. After that, additional seats may be added, if available. Your reservation may also decrease, but only by 20% of the number listed on your Reservation Contract. Changes to your seating must be completed 48 hours prior to your performance.

CAN I CHOOSE MY OWN SEATS?
Unfortunately, it is not possible for teachers to select their seats for Student Matinee performances. All seats are weighted equally and are assigned by CTM based on the overall seating needs of the performance. Requests for Accessibility or other special needs are welcomed and we will do our best to honor such requests.

WHERE DO WE PARK? (Click here for Maps and Directions)
Buses: Drop-off is at the Henry St. entrance of the Overture Center, where students disembark and enter the theatre. On-site parking is not available for non-Capitol Theatre performances and buses should plan to park at Orlin-Turville Park for the duration of the performance. Maps and other guidance information will be available one month before your performance.
Cars: Please Park at the Overture Center Parking Ramp (318 W. Mifflin St.) and access the Overture Center via Henry St.

WHAT TIME SHOULD WE ARRIVE?
CTM recommends that you arrive at least thirty minutes prior to the performance, in order to accommodate seating, lunch drop-offs, and pre-show use of restrooms. Please feel free to arrive up to forty minutes early if you believe you will need more time. Arrival time does not affect seating.

WHAT DO I NEED TO BRING WITH ME?
We ask that you leave backpacks and other bags either at school or on the bus. They are not permitted in the theatre, the exception being bags with medical supplies or necessaries for students with special needs. We do advise, however, that you and your students bring at least a light jacket, as it can be cool in the Overture Center. Also note that Name Tags or School IDs are required for all ADULT attendees. This is to ensure the safety of all students. If you do not have nametags for chaperones, they can be acquired from the Coat Check station, located just outside the theatre itself.

WHAT HAPPENS IN THE EVENT OF SEVERE WEATHER?
In the event of a school closure/delayed opening due to inclement weather, or if the Overture Center or CTM needs to cancel a performance, seats will be rescheduled, exchanged, or refunded. Reservations cannot carry over to the next season.

WHAT IF I NEED TO CANCEL MY RESERVATION?
Unfortunately, once your Reservation Contract has been signed and returned, attendees are responsible for payment of 80% of their reserved seats. Requests for exception must be made at least thirty (30) days in advance and may be granted only at the discretion of CTM staff. For further information, please refer to CTM’s Reservation Policies.

WHAT SERVICES DO YOU PROVIDE FOR THE HARD OF HEARING?
Through our partnership with the Overture Center, CTM is happy to arrange to have Assistive Listening Devices provided for attendees who are hard of hearing. Please inform the Student Matinee Coordinator at least 24 hours in advance if you believe this will be necessary. CTM is also happy to work with you should you elect to employ a ASL interpreter for your performance, but is not able to assume the cost of their services. We require one week’s notice if an ASL interpreter needs to be positioned.

I HAVE STUDENTS ATTENDING WITH MOBILITY ISSUES. WILL THAT BE A PROBLEM?
Not at all! We do ask, however, that you provide us with two weeks’ notice of such a need in order to rearrange seating. We are happy to arrange wheelchair and aisle accessibility for your students, and to ensure that they are able to sit with their classmates.

WHAT DO YOU OFFER FOR STUDENTS WITH SPECIAL NEEDS?
CTM is committed to making theatre accessible to ALL students. In order to make the show a more enjoyable experience for your students with special needs, we are happy to check out a complimentary Sensory Bag to you. These contain both a set of noise-dampening headphones and a fidget toy. We also stream the performance to a television in the atrium should you need to leave the performance at any point during the show.

WHAT DO I DO IF I WOULD LIKE MY STUDENTS TO EAT LUNCH AT THE OVERTURE CENTER?
Notify the Student Matinee Coordinator right away! Fill out the Overture Lunch Reservation document and submit to the Overture Center and Student Matinee Coordinator. Due to limited space in the Overture, we strongly encourage you to complete this form early. We advise that each classroom’s lunches be brought in a large box so that they can be easily offloaded and transported upon your arrival to Overture Center. They will be held from you until your release after the performance. Alternatively, the Capitol Lawn is just a block away and provides an excellent, no-hassle outdoor lunch venue (weather permitting!).

WE ARE MAKING A FULL DAY TRIP. WHAT ELSE IS THERE TO DO?
There is a lot to do after your CTM show, right in the heart of Madison. Attached to the Overture Center is the Madison Museum of Contemporary Art. Meanwhile, just a block away, the Capitol Square features a number of great opportunities. In addition to tours of the magnificent Capitol Building itself, you can choose from three different museums: the Wisconsin History Museum, the Wisconsin Veterans Museum, and the Madison Children’s Museum. Please be sure to book in advance with any of these other phenomenal educational venues!

WHAT OTHER EDUCATIONAL OPPORTUNITIES DO YOU OFFER?
CTM strives to provide a comprehensive experience to all of its Student Matinee attendees. Our education department creates study guides to help teachers connect the productions to their curriculum. We also offer Pre-show Workshops that teachers can reserve. In these workshops, a teaching artist will come to your classroom and lead a workshop that will explore the themes of the play. In addition to the five productions we put up throughout the school year, we also offer an array of classes for young thespians during the summer, on weekends, and days off from school.