EXCHANGES: All sales are final, no refunds are available. However, tickets purchased by September 30, 2016 are eligible for one free exchange per ticket. Tickets purchased after September 30, 2016 can be exchanged through the Overture Box Office for a $3.00 per ticket fee. Tickets must be exchanged at least 48 hours before the first performance involved in the exchange. Tickets may only be exchanged for a CTM 2016-2017 season performance of comparable or greater value, providing the additional value is paid, if applicable.
SEAT SELECTION: When purchasing tickets online, patrons may choose their own seats during the preseason ticket discount promotion. Seat maps will be made available during the ordering process. We will do our best to accommodate any special seat request you may have.
BOX OFFICE: Ticket buyers may purchase tickets anytime at ctmtheater.org. Season discounts may apply to orders purchased between August 20 - September 30, 2016. Phone orders for season discounts are available until 5pm September 30th at (608) 255-2080, or by mail to 228 State St, Madison, WI 53703. Single show tickets are available at ctmtheater.org, in person at Overture Center Box Office, 201 State St, or by phone at 608-258-4141.
To purchase tickets beginning October 1st, visit ctmtheater.org, or call 608-258-4141, or visit in person at Overture Center Box Office, 201 State St.
HANDLING CHARGES: Tickets purchased through CTM during this limited pre-season offer are subject only to a one time handling fee but are free of any other fees or charges. Tickets purchased after 5pm September 30, 2016 through the Overture Center Box Office online or by phone are subject to additional fees and charges for each ticket.
CANCELLATIONS: Cancellations are at the discretion of the Overture Center. Cancelled performances are eligible for a refund or tickets can be exchanged for another CTM 2016-2017 season performance (based on availability). Service charges are non-refundable.
SPECIAL NEEDS: Wheelchair seating, large print programs, sensory friendly and assisted listening devices are available. Please make your accommodation requests when ordering your tickets. American Sign Language performances are October 16, December 18, March 11, April 29, and May 20.
AGE RESTRICTIONS: All CTM shows are recommended for children ages 3 and up. Please see the specific age recommendations for each show. Unfortunatley, we do not allow lap seats and reserve the right to ask any disruptive patron, regardless of age, to leave the theater as a courtesy to our actors and other patrons.