ATTENTION ALL PETER PAN TICKET BUYERS:
An email was sent on Friday, March 20, 2020 with how you should handle your purchased tickets. Please check your inbox (or spam) for a message entitled "Timely: Ticketing Solutions for Patrons of Peter Pan". Please call (608) 255-2080 x102 if you did not receive this email or see below.


March 20, 2020

Dear Patrons of Peter Pan,

By now, we're sure you have heard that we have cancelled Peter Pan, and Overture Center has been closed to the public. We are deeply saddened that you are unable to attend the live performance of this amazing musical. We appreciate your patience through this turbulent time, as we have been working hard to determine the best ways to serve you.

We realize this is a difficult time for individuals and organizations. Cancelling performances has significant impact on our entire community — including the team of artists who have created our exceptional  productions, our staff who supports them, and you – our families and theater-loving patrons who have carved out a space in their busy lives to attend our shows

Many people do not realize that over 75% of the expenses for a production are incurred before opening night. For Peter Pan, this was $135,000 of production-specific costs. This was our most ambitious show in over 20 years, and thanks to people like you, our advance ticket sales gave us confidence that the return on investment would be positive. It took over 100 people – actors, technicians, designers, musicians, directors, stagehands – many working for months, to ready the production; plus costumes, scenery, lighting, sound equipment, theater rent, and more.
 
As a nonprofit arts organization, we rely heavily on your support, and now more than ever, your support is critical due to the impact of this pandemic. 
It’s of great importance that we provide the best possible customer service. You may choose how you would like us to handle your ticket purchase in the following ways:

1) Donate the value of your tickets to support CTM's mission. Your generosity is deeply appreciated and greatly needed at this unprecedented time.
2) Exchange your tickets for an upcoming performance in our 2020-2021 season. We know there will be shows you will want to see next year!
3) You can receive a refund – we truly hope you consider this a last resort.
A special "thank you” to the generous CTM supporters who have already donated during these turbulent times.

To make this as simple as possible, we have created a form with the above options to choose from. Please fill out this form within 60 days of the date of this notice. If we do not hear from you, we will simply roll your purchase into a donation.
Please stay in touch and informed! Our website, and social media will be used to keep you up to date on any and all programming changes, as will email.

For specific questions we have not answered, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or (608) 255-2080 x1021. We appreciate your patience and are truly grateful for your understanding during these unprecedented times.
Stay healthy, stay well, and thank you for all you do to support CTM, 

 Allen Ebert, Executive Director & Roseann Sheridan, Artistic Director

 

 

MARCH 13, 2020

DEAR CTM FAMILY AND FRIENDS,

 
The health and safety of our patrons, students, families, artists, and staff is of the highest priority, and we thank you so very much for your patronage and support through this turbulent time. Based on the recommendations of the Wisconsin DHS and out of caution for your health and wellbeing, we have made an extremely difficult and heartfelt decision to cancel all public and school performances of Peter Pan.

The artistry and dedication of the actors, creative team and crew on this musical has been vast and wondrous, and we are working hard on alternative ways to share this amazing work with you. The impact on everyone involved is devastating. 

Now, we ask for your patience as we work on the details to determine options regarding tickets. We will be reaching out to all ticket buyers as soon as possible to offer solutions. 

By its very nature, theatre is meant to bring people together, and this is indeed a time to pull together as a community. Please keep in mindthat many external factors are creating an environment in flux. CTM is immensely grateful for your understanding over the coming days, and we will provide information as soon as it is available.

With heartfelt thanks,