March 20, 2020
Dear Patrons of Peter Pan,
By now, we're sure you have heard that we have cancelled Peter Pan, and Overture Center has been closed to the public. We are deeply saddened that you are unable to attend the live performance of this amazing musical. We appreciate your patience through this turbulent time, as we have been working hard to determine the best ways to serve you.
We realize this is a difficult time for individuals and organizations. Cancelling performances has significant impact on our entire community — including the team of artists who have created our exceptional productions, our staff who supports them, and you – our families and theater-loving patrons who have carved out a space in their busy lives to attend our shows
Many people do not realize that over 75% of the expenses for a production are incurred before opening night. For Peter Pan, this was $135,000 of production-specific costs. This was our most ambitious show in over 20 years, and thanks to people like you, our advance ticket sales gave us confidence that the return on investment would be positive. It took over 100 people – actors, technicians, designers, musicians, directors, stagehands – many working for months, to ready the production; plus costumes, scenery, lighting, sound equipment, theater rent, and more.
As a nonprofit arts organization, we rely heavily on your support, and now more than ever, your support is critical due to the impact of this pandemic.
It’s of great importance that we provide the best possible customer service. You may choose how you would like us to handle your ticket purchase in the following ways:
1) Donate the value of your tickets to support CTM's mission. Your generosity is deeply appreciated and greatly needed at this unprecedented time.
2) Exchange your tickets for an upcoming performance in our 2020-2021 season. We know there will be shows you will want to see next year!
3) You can receive a refund – we truly hope you consider this a last resort.
A special "thank you” to the generous CTM supporters who have already donated during these turbulent times.
To make this as simple as possible, we have created a form with the above options to choose from. Please fill out this form within 60 days of the date of this notice. If we do not hear from you, we will simply roll your purchase into a donation.
Please stay in touch and informed! Our website, and social media will be used to keep you up to date on any and all programming changes, as will email.
Stay healthy, stay well, and thank you for all you do to support CTM,
Allen Ebert, Executive Director & Roseann Sheridan, Artistic Director