BOX OFFICE, VENUE LOCATIONS, AND TICKET POLICIES
Where will CTM shows be performed?
CTM shows will be held at either MYArts or the Overture Center for the Arts. Please check your order confirmation and tickets for the correct location!
Madison Youth Arts Center (MYArts) 1055 E Mifflin St.
- The Pigeon Gets a Big Time Holiday Extravaganza (Starlight Theater)
- The Lightning Thief: The Percy Jackson Musical (Starlight Theater)
- Charlotte’s Web (Starlight Theater)
- Lake Life (Sunrise Theater)
Overture Center (201 State St.)
- Annie (Capitol Theater)
- A Christmas Carol (Capitol Theater)
What are the box office hours of operation?
CTM MYArts Box Office Hours
Mainstage Season (Aug 17, 2026-May 23, 2027)
Monday, 12-3p, Wednesday, 3-6p, Thursday, 3-6p, and Saturday, 10-2p.
Summer Stage Season (June 16-Aug 15, 2027)
Wednesday 12:00p-5:30p and one hour before any ticketed performance.
Overture Center Box Office Hours
Monday-Friday 11am to 5pm
Saturday 11am-2pm
Sunday hours vary with event schedule
Overture box office is open additional hours on event days and remains open through curtain time on any night of a performance.
How can I buy individual tickets to a CTM show?
You can purchase individual show tickets throughout the season in the following ways:
- ONLINE through this website – CHECK OUT THIS YEAR’S LINE-UP HERE!
- BY PHONE: call CTM (608) 255-2080 x2 or Overture Center (608) 258-4141.
- IN PERSON: Visit CTM at MYArts or the Overture Center box office. For box office hours and directions to either location, click HERE.
Where and how can I buy a CTM season subscription?
Purchase 2+ shows (i.e., Annie + Charlotte’s Web) during our season sale to qualify for a subscription. (Lake Life does not count toward subscriptions.)
Subscriptions can only be purchased via the CTM website or through the MYArts box office. They may not be purchased at the Overture Center.
All sales are final. Additional discounts do not apply if you decide to add more shows at a later date to your subscription order. The discount you received in your original order is what will be applied to any additional shows.
This season’s subscription sales takes place between Aug 17, 2026 and Sep 30, 2026.
What qualifies as Subscription?
Subscription discounts are only available when tickets are purchased for two or more titles in the season (i.e., Charlotte’s Web and Annie.) Purchasing tickets to multiple performances of one performance does not qualify.
How will I receive my tickets?
You have three delivery options when purchasing your tickets. Be sure to review those options when placing your order.
- Digital/Mobile: Access tickets on your mobile device by logging into your Overture account. Your QR code will be available 2 hours before show start time.
- Will Call: Tickets held at will call may be picked up ahead of time at MYArts or the Overture Center. On the day of show, your tickets will be held at the performance venue.
- Orders placed within 10 days of a performance date will automatically be held at will call.
- Mail: Your tickets will typically be sent to you within 3-5 days of your purchase.
(Mail delivery is subject to a $1 fee on orders placed through the MYArts Box Office; orders placed through the Overture Center Box Office are subject to a $5 fee.)
I have mobile/Digital True Tickets! What do I do?
Log into your Overture Wallet to view your tickets. Access to the QR code will be available 2 hours before the show start time. Your emailed order confirmation is not your mobile ticket!
Can I exchange my tickets if I can’t come to the show?
Yes, you may exchange tickets to another show in our season. Ticket exchanges may be done with either the Overture Center or CTM’s Box Office, up to 48 hours before your originally purchased show. Any upgrade in tickets will be the patron’s responsibility.
Can get I get a refund on my ticket order?
Unfortunately, no. Even as you are buying your online tickets, you are reminded that once purchased, there are no refunds, as per the policy of CTM and the Overture Center. Instead, you can do a free exchange of your tickets for another CTM show or date within our season.
What are the ticket fees on my purchase?
Subscription tickets (2+ Show Subscription) have a one-time $20 order fee, with no limit on tickets.
Single-show tickets purchased through the MYArts Box Office:
– In person purchases have no fees.
– Phone purchases are subject to a 15% fee.
Single-show tickets purchased through the Overture Box Office:
– In person purchases are subject to a $3 walk-up fee.
– Phone and online purchases are subject to a 20% fee.
Sales Tax, which was previously embedded in the price, is now displayed as a separate line item in your online cart. All fees are also displayed as separate line items in your cart.
What accommodations are available for persons with disabilities?
We offer listening devices and sensory friendly kits at each of our shows. Large print playbills are available only by request and at least 10 days before a show. We also have wheelchairs onsite for those with limited mobility, and seats close to the stage for patrons with vision impairment or low vision.
ASL interpretation and Audio Description is offered at select shows for each of our productions. Visit our ASL Interpreted & Audio Described Performances page for more information.
Contact our Patron Experience Manager at 608-949-6618 or email cjlowrey@ctmtheater.org for more information.
My child has a disability or developmental difference. What should I know before I buy tickets?
We welcome all young people to the theater at CTM! You have two choices in terms of performances. Please attend whichever would work best for your family’s needs:
- Public Performances – we have Sensory Kits available at all performances for those who need them.
- Sensory Friendly | Relaxed performances – we provide many supports before attending a show, in the lobby, and in the theater. CLICK HERE to learn more.
How long are your shows and what’s the recommended age?
All CTM shows are recommended for children ages 2 and up. Families should decide at what age their child is ready for a CTM show. All patrons must purchase a seat, regardless of age as we do not allow lap seats.
- Annie: 2 hours + 30 minutes + intermission, ages 8+
- The Pigeon Gets a Big Time Holiday Extravaganza: 60-75 minutes + intermission, ages 3+
- A Christmas Carol: 2 hours + intermission, ages 8+
- The Lightning Thief: The Percy Jackson Musical: 2 hours + 15 minutes + intermission, ages 9+
- Charlotte’s Web: 75-90 minutes + intermission, ages 7+
- Lake Life: 40 minutes, no intermission, ages 2-5
What is Theater for the Very Young (TYA)?
Our production of Lake Life is a Theater for the Very Young program designed for our youngest audience members, ages two to five years old. This interactive adventure will captivate children and their adult companions with magical characters, vibrant visuals, and playful storytelling. Run times for shows are typically 40 minutes long, and tickets are general admission.
I want to bring my infant to the show. Do you allow lap seats?
All attendees, regardless of age, must purchase a ticket. Lap seats are not permitted as a safety measure to ensure accurate headcount in emergencies.
Ticket Policies
Refunds | Exchanges
All sales are final; no refunds are available. Purchased tickets are eligible for free exchanges and may be exchanged at MYArts or the Overture Center. Tickets must be exchanged at least 48 hours before the first performance involved in the exchange; additional costs may apply if exchanging to a higher priced show. Exchanges are only applicable for our current season of shows.
Service Charges + Sales Tax
All ticket orders are subject to 5.5% sales tax, plus fees. Subscription orders to two or more shows have a one-time $20 handling fee. Single show tickets purchased online have a 20% per ticket fee. Single show tickets purchased by phone through the MYArts Box Office have a 15% per ticket fee. Single show tickets purchased in person at MYArts have no fees; in person purchases at the Overture Center Box Office are subject to a $3 walk-up fee. Group tickets are subject to a $22 per-order fee.
Cancellations
Cancellations are at the discretion of MYArts and the Overture Center. Cancelled performances are eligible for a refund or an exchange to another CTM performance (based on availability). No show is available for an exchange into the following season. Service charges are non-refundable.
Accessibility
Wheelchair seating, assisted listening devices, and sensory kits are available at all performances. Please make your accommodation reservations when ordering your tickets. ASL interpretation and Audio Description is offered at the second Saturday matinee performance of each of our productions.* Large print playbills are available only by request and at least 10 days before a show. Look for the ASL and Audio icons on our calendars for the specific show dates.
Community Tickets are available at a discounted rate to those who request financial assistance. For more information on all accessibility email ticketing@ctmtheater.org or call 608-949-6618.
*ASL interpretation and Audio Described services are not provided at Theater for the Very Young shows.
Seat Restrictions
All attendees, regardless of age, must purchase a ticket. Lap seats are not permitted as a safety measure to ensure accurate headcount in emergencies.
Age Recommendations
Age recommendations are guidelines only; parents can determine what shows they feel are appropriate for their child. Our age recommendations for this season’s shows are:
- Annie (ages 8+)
- The Pigeon Gets a Big Time Holiday Extravaganza (ages 3+)
- A Christmas Carol (ages 8+)
- The Lightning Thief: The Percy Jackson Musical (ages 9+)
- Charlotte’s Web (ages 7+)
- Lake Life (ages 2-5)