Click HERE for our Audience FAQ
BOX OFFICE: Purchase discounted tickets to two or more plays through CTM by Midnight, November 1, 2021, online at ctmtheater.org, or by phone at 608.255.2080. CTM phone support available until 5PM on November 1. Purchase discounted tickets to one play through the Overture Center Box Office by November 1, 2021, online at ctmtheater.org, or by phone at 608.258.4141. All ticket orders received after November 1, 2021, will be placed through the Overture Center Box Office.
SERVICE CHARGES: Tickets purchased to two or more productions during this limited pre-season offer are subject to a one-time $10 handling charge, both online or by phone, but are free of any other additional fees or charges. Single play tickets purchased through the Overture Center Box Office, are subject to a 15% per ticket fee.
TICKET POLICIES|EXCHANGES: All sales are final; no refunds are available. Purchased tickets are eligible for free exchanges and need to be exchanged through the Overture Center Box Office, not CTM. Please call 608-258-4141 for box office hours. Tickets must be exchanged at least 48 hours before the first performance involved in the exchange. Tickets may only be exchanged for a CTM 2021-22 season performance of comparable or greater value, provided the additional value is paid, if applicable.
CANCELLATIONS: Cancellations are at the discretion of the Overture Center and Madison Youth Arts Center (MYArts). Cancelled performances are eligible for a refund or exchange to another CTM 2021-22 season performance (based on availability). No show is available for an exchange into the following season. Service charges are non-refundable.
*CDC GUIDELINES & SPECIFIC BUILDING POLICIES: CTM will follow all current CDC guidelines and Overture Center and MYArts building policies. Should adjustments need to be made to shows, audience members will be notified as soon as possible. For the most updated information, visit ctmtheater.org or overture.org.
SPECIAL NEEDS: Wheelchair seating and assisted listening devices are available. Please make your accommodation requests when ordering your tickets. ASL interpretation is offered at select shows for each of our plays. See our show calendar for specific dates and times.
AGE RECOMMENDATIONS AND SEAT RESTRICTIONS: Our shows are recommended for children 3 years and up, and we do not allow any lap seats. All patrons need to purchase a seat. For the enjoyment of all, any disruptive patron may be asked to leave as a courtesy to our actors and other patrons.