Cancellation, Refund, & Transfer Policy
*NEW* Summer Stage Refund Policy
To transfer funds to another class, CTM needs 48 hours to process the request and funds can only be transferred to classes before the end of Summer Stage that year. We do not allow transfers after the class has begun.
Student Grade/Age Policy
CTM classes are offered based on the current grade of the student (for Summer Stage, the classes are based on the grade the student will be entering in the fall). None of our classes are based on a student’s age. For our 4K-K program, all students must be at least 4 years old.
Families must register for classes that align with the grade of their child, regardless of experience, interest, age range, or scheduling considerations. CTM has a strict registration policy and will not allow students to attend a program that lists a higher grade than the grade of the student. Please contact the education department if a student wishes to attend a class for a grade lower than their own.
To ensure the safety of all of our students, we have a no-nut policy (including peanuts, tree-nuts, and hazelnut products). If a child in a particular program has an extreme allergy to another food or beverage, CTM will adjust this policy to accommodate the needs of that child.
Electronic Device Policy
For classes occurring virtually, a device will be necessary for participating in the program. For classes occuring in person, cell phones and other electronic devices must be turned off and out of sight, unless used as a therapeutic device (please contact the education department if this accommodation is needed) or as an educational tool as assigned by a teaching artist. Parents are welcome to call the education department if they need to contact their student(s).
Observing Classes Policy
Aside from being on hand to help set up your child's technological needs for the class, we ask families to not participate in the classes. In our experience, we find that students focus better and participate more fully when family members are not present or at least not involved in the instruction. Family members and friends are encouraged to attend the virtual final class, sharing, showcase, or performance.
By taking a class at CTM, each child is agreeing to participate in and contribute to a safe, respectful, collaborative learning environment. Inappropriate, discriminatory, and/or harmful behavior will not be tolerated. A student will be asked to leave the class only if no resolution can be found and the student's behavior is negatively impacting the safety, well-being, or learning of the other students. No refunds will be issued in the event that the Behavior Policy is violated.
Medical Release & Policy
For all classes: CTM will take every measure to protect the safety of all participants. Families grant permission for students to participate fully in CTM classes. Parents & legal guardians release and hold harmless CTM from any and all liability, claims, or demands for personal injury, sickness, or death while the student is participating in CTM classes.
For digital classes: In the event of an injury or emergency, families will be responsible for the child's care. All expenses incurred are the responsibility of the parent/guardian.
For in-person classes: Families give CTM permission to call 911 and/or take students to a doctor or hospital & authorize medical treatment including but not limited to emergency surgeries and x-rays. In the event of an injury or emergency, families will be contacted as soon as possible. CTM does not have a medical professional on staff. While students can bring medicine with them, we cannot be responsible for administering medicine. A parent/guardian must provide written instructions if a student takes medication at a certain time; however, the responsibility lies with the student to remember and not CTM staff. If a student carries an epi-pen, a parent/guardian must instruct a CTM teaching artist on how to administer in case of an emergency.
Photography/Digital Media Release & Policy
Families are welcome to take non-flash photography or video recordings of their student(s) during a performance/final sharing for personal use only. The only exception is Summer Stage performances when CTM has purchased the rights to a script, as many of the licensing agreements forbid video recording (with the exception of CTM archival purposes). *This may need to be updated for the virtual platform*
Property Damage Release
Parents & legal guardians release and hold harmless CTM from any and all liability, claims, or demands for property damage and expenses of any nature while the student is participating in CTM classes, including but not limited to broken, stolen, damaged or lost personal property of the student.
Should a student damage, steal, or lose any CTM property or rental property while participating in CTM classes, parents & legal guardians are responsible for any expenses incurred.