Refund & Transfer Policies
2026-27 Academic Year Classes
2027 Summer Stage
NOTE ON REFUNDS:
- This refund policy applies to all circumstances (ie: family emergency, scheduling conflict, illness, child’s interest level, finding another student to take the spot in class, etc.)
- While full or partial tuition may be reimbursed, all credit card and processing fees are non-refundable
- You may be eligible for a Future Class Credit: please see below.
Future Class Credit Policies
For All Classes & Camps
HOW FUTURE CLASS CREDITS WORK:
- Credits must be used within a year of the date the credit is given (ie: If you receive a Future Class Credit on June 1, you must use that Credit towards a class that ends on or before June 1 of the following year)
- This Credit policy applies to all circumstances (ie: family emergency, scheduling conflict, illness, child’s interest level, finding another student to take the spot in class, etc.)
- While full or partial Future Class Credits may be reimbursed, all credit card and processing fees cannot be offered as a credit and are non-refundable
- Credits can only be used for tuition to our camps and classes. This Credit cannot be used for tickets to any CTM performances (mainstage, summer, etc)
- Future Class Credits are separate from the High School Internship (HSI) Credits. To learn more about HSI credits, click here.
Additional Policies
Student Grade/Age Policy
CTM classes are offered based on the current grade of the student (for Summer Stage, the classes are based on the grade the student will be entering in the fall). None of our classes are based on a student’s age. For our 4K-K program, all students must be at least 4 years old.
Families must register for classes that align with the grade of their child, regardless of experience, interest, age range, or scheduling considerations. CTM has a strict registration policy and will not allow students to attend a program that lists a higher grade than the grade of the student. Please contact the education department if a student wishes to attend a class for a grade lower than their own.
No-Nut Policy
To ensure the safety of all of our students, we have a no-nut policy (including peanuts, tree-nuts, and hazelnut products). If a child in a particular program has an extreme allergy to another food or beverage, CTM will adjust this policy to accommodate the needs of that child.
Absentee Policy
For the purposes of community building and collaboration, it’s best for all students to have regular attendance in class. If your child does have to miss a class due to illness or unavoidable conflict, please contact the Education Department (education@ctmtheater.org) with as much advanced notice as possible. Absences do affect everyone involved as theater is a team sport. With that being said if your child is experiencing any symptoms, please leave them at home. For Academic Year classes, only 3 excused absences are permitted. If more than three absences occur, the Education Staff will contact you regarding your student’s continued interest and responsibilities within the class. In all other cases, please contact the Education Department before registration to discuss if known conflicts will be a barrier for participation.
Electronic Device Policy
Cell phones and other electronic devices must be turned off and out of sight, unless used as a therapeutic device (please contact the education department if this accommodation is needed) or as an educational tool as assigned by a teaching artist. Parents are welcome to call the education department if they need to contact their student(s). For classes occurring virtually, a device will be necessary for participating in the program.
Illness & Spreadable Diseases Policy
Your health and well-being are important to CTM! Our protocols ensure a safe and healthy environment for everyone and help reduce the transmission of infectious and spreadable illnesses like the flu, colds, Covid-19, strep, pink eye, etc., which can be easily transmitted throughout our community. We review this policy regularly and monitor local and national government sites for updates and recommendations. Please CLICK HERE for our policy.
Observing Classes Policy
We do not permit families to observe our classes. In our experience, we find that students focus better and participate more fully when family members are not present or at least not involved in the instruction. Family members and friends are encouraged to attend the final class, sharing, showcase, or performance.
Behavior Policy
By taking a class at CTM, each child is agreeing to participate in and contribute to a safe, respectful, collaborative learning environment. We do not have the capacity to support students who require one-on-one assistance or attention from CTM staff in order to make their experience at CTM safe or successful for themselves and their peers. When possible, we welcome the additional support of a student’s one-on-one paraprofessional. In some cases where a successful strategy can not be achieved, sending a child home from the program is the best course of action. Please see our Behavioral Values and Supports page to learn more about the supports we put in place for our students.
Medical Release & Policy
CTM will take every measure to protect the safety of all participants. Families grant permission for students to participate fully in CTM classes. Parents & legal guardians release and hold harmless CTM from any and all liability, claims, or demands for personal injury, sickness, or death while the student is participating in CTM classes.
Families give CTM permission to call 911 and/or take students to a doctor or hospital & authorize medical treatment including but not limited to emergency surgeries and x-rays. In the event of an injury or emergency, families will be contacted as soon as possible. CTM does not have a medical professional on staff. While students can bring medicine with them, we cannot be responsible for administering medicine. A parent/guardian must provide written instructions if a student takes medication at a certain time; however, the responsibility lies with the student to remember and not CTM staff. If a student carries an epi-pen, a parent/guardian must instruct a CTM teaching artist on how to administer in case of an emergency.
Photography/Digital Media Release & Policy
CTM has permission to copyright, use, reproduce, publish, and display all photographs, videos, interviews, and audio or video recordings taken of students by CTM for publicity, marketing, and archival purposes. Families waive the right to inspect or approve the finished product, including written copy, and hold no copyright or compensation. Contact registrar@ctmtheater.org for questions/concerns.
Families are welcome to take non-flash photography or video recordings of their student(s) during a performance/final sharing for personal use only. The only exception is Summer Stage performances when CTM has purchased the rights to a script, as many of the licensing agreements forbid video recording (with the exception of CTM archival purposes). For virtual classes, screen shots of the final sharing are ok, but please refrain from taking screen shots during programming. CTM will be recording all virtual programs for archival purposes.
Property Damage Release
Parents & legal guardians release and hold harmless CTM from any and all liability, claims, or demands for property damage and expenses of any nature while the student is participating in CTM classes, including but not limited to broken, stolen, damaged or lost personal property of the student.
Should a student damage, steal, or lose any CTM property or rental property while participating in CTM classes, parents & legal guardians are responsible for any expenses incurred.