The following policies are listed under “Terms and Conditions” when families create an account in our online registration system. Participation is contingent on agreeing to these policies prior to registration. If you have questions or concerns about these policies, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Cancellation, Refund, & Transfer Policy

To cancel or transfer a class, contact This email address is being protected from spambots. You need JavaScript enabled to view it. or 608-255-2080 x107.

ACADEMIC YEAR THEATER CLASSES REFUND POLICY:

- Cancellation 14 days or more prior to the start of class: full tuition will be reimbursed.
- Cancellation less than 14 days prior to the start of class: 50% tuition reimbursement.
- Cancellation after the start of class: no refund.

VACATION DAY CLASSES REFUND POLICY:

- Cancellation 14 days or more prior to the start of class: full tuition will be reimbursed.
- Cancellation less than 14 days prior to the start of class: 50% tuition reimbursement.
- Cancellation on the day of class: no refund.

SUMMER STAGE REFUND POLICY:

- Cancellation 45 days or more prior to the start of class: full tuition reimbursement.
- Cancellation less than 45 days prior to the start of class: 50% tuition reimbursement.
- Cancellation 14 days or less prior to the start of class: no refund.

To transfer funds to another class, CTM needs 48 hours to process the request and funds can only be transferred to classes before the end of Summer Stage that year. We do not allow transfers after the class has begun.

Student Grade/Age Policy

CTM classes are offered based on the current grade of the student (for Summer Stage, the classes are based on the grade the student will be entering in the fall). None of our classes are based on a student’s age. For our 4K-K program, all students must be at least 4 years old.

Families must register for classes that align with the grade of their child, regardless of experience, interest, age range, or scheduling considerations. CTM has a strict registration policy and will not allow students to attend a program that lists a higher grade than the grade of the student. Please contact the education department if a student wishes to attend a class for a grade lower than their own.

No-Nut Policy

To ensure the safety of all of our students, we have a no-nut policy (including peanuts, tree-nuts, and hazelnut products). If a child in a particular program has an extreme allergy to another food or beverage, CTM will adjust this policy to accommodate the needs of that child.

Absentee Policy

For the purposes of community building and collaboration, it’s best for all concerned if there are no absences at all. If your child does have to miss a class due to illness or unavoidable conflict, please contact the Education Department (This email address is being protected from spambots. You need JavaScript enabled to view it.) with as much advanced notice as possible. Absences do affect everyone involved as theater is a team sport. For Academic Year classes, only 3 excused absences are permitted. If more than three absences occur, the Education Staff will contact you regarding your student’s continued interest and responsibilities within the class. In all other cases, please contact the Education Department before registration to discuss if known conflicts will be a barrier for participation.

Electronic Device Policy

Cell phones and other electronic devices must be turned off and out of sight, unless used as a therapeutic device (please contact the education department if this accommodation is needed) or as an educational tool as assigned by a teaching artist. Parents are welcome to call the education department if they need to contact their student(s).

Observing Classes Policy

Families are not permitted to observe our classes. In our experience, we find that students focus better and participate more fully when family members are not in the room. If your child is nervous about class, you can reassure them by remaining in our waiting area. Family members and friends are encouraged to attend the final class.

Behavior Policy

By taking a class at CTM, each child is agreeing to participate in and contribute to a safe, respectful, collaborative learning environment. Inappropriate, discriminatory, and/or harmful behavior will not be tolerated. A student will be asked to leave the class only if no resolution can be found and the student's behavior is negatively impacting the safety, well-being, or learning of the other students. No refunds will be issued in the event that the Behavior Policy is violated.

Medical Release & Policy

CTM will take every measure to protect the safety of all participants. Families grant permission for students to participate fully in CTM classes. Parents & legal guardians release and hold harmless CTM from any and all liability, claims, or demands for personal injury, sickness, or death while the student is participating in CTM classes. Families give CTM permission to call 911 and/or take students to a doctor or hospital & authorize medical treatment including but not limited to emergency surgeries and x-rays. In the event of an injury or emergency, families will be contacted as soon as possible. All expenses incurred are the responsibility of the parent/guardian.

CTM does not have a medical professional on staff. While students can bring medicine with them, we cannot be responsible for administering medicine. A parent/guardian must provide written instructions if a student takes medication at a certain time; however, the responsibility lies with the student to remember and not CTM staff. If a student carries an epi-pen, a parent/guardian must instruct a CTM teaching artist on how to administer in case of an emergency.

Photography/Digital Media Release & Policy

CTM has permission to copyright, use, reproduce, publish, and display all photographs, videos, interviews, and audio or video recordings taken of students by CTM for publicity, marketing, and archival purposes. Families waive the right to inspect or approve the finished product, including written copy, and hold no copyright or compensation. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. for questions/concerns.

Families are welcome to take non-flash photography or video recordings of their student(s) during a performance/final sharing for personal use only. The only exception is Summer Stage performances when CTM has purchased the rights to a script, as many of the licensing agreements forbid video recording (with the exception of CTM archival purposes).

Property Damage Release

Parents & legal guardians release and hold harmless CTM from any and all liability, claims, or demands for property damage and expenses of any nature while the student is participating in CTM classes, including but not limited to broken, stolen, damaged or lost personal property of the student.

Should a student damage, steal, or lose any CTM property or rental property while participating in CTM classes, parents & legal guardians are responsible for any expenses incurred.